Aquatone.com.my (Aquatone) Refund Policy

Software

The software products on our site are available as "try before you buy", you are encouraged to test the products before buying them and determine that:

  • It is the correct software to help you with your tasks
  • It runs correctly on your computer(s) and is compatible with your operating system

For the reasons stated above, we do not offer refunds as a matter of policy. 

Once a transaction for Software has been completed, we are unable to refund your monies due to the nature of the product. 

Please make sure that you've carefully read the section on the product, or feel free to email our Customer Service with any questions or concerns.

However, Aquatone is committed to providing you with a high level of customer satisfaction.

We do provide support for the software you purchase from Aquatone. 

You will have access to our support channels where we will make every effort to resolve any problems you may have with the software you purchased. 

You may also contact us for assistance, but please ensure you include the same email address used to purchase the product.